Insights
What we have learned building AI that has to keep working.
3 articles on Engineering. — written by the people who ship and then maintain the systems.
Engineering
What Clients Actually Complain About in AI Projects
Almost never the model. The recurring complaints are about pace, surprise and being told something works when it half works — all of them avoidable.
15 September 2026 · 4 min read
Engineering
AI in HR Operations: What It Must Never Decide
HR is full of repetitive admin that AI handles well, and full of judgements about people it must not make. The line between them is not subtle.
8 September 2026 · 4 min read
Engineering
Putting Intelligence at the Edge of an IoT Estate
Sending every reading to the cloud to decide it was unremarkable is the default IoT architecture and usually the wrong one. What belongs on the device instead.
27 August 2026 · 4 min read