Case Studies.

case study

Hotel Booking Mobile App

Overview

The traditional processes of the hospitality sector like a hotel booking or holiday booking asked for lots of efforts like calling the travel agencies, rigid packages, inability to check the distances between the hotels & sightseeing places are few to mention. However, as a blessing of the digital transformation and Mobile Apps, now we can book any hotel at our fingertips using the smartphone App. This is one of the best hotel booking apps for finding and booking the very best deals on any kind of accommodation across the globe. The App easily manage your stays by searching nearby hotels and easy room bookings at the lowest price available. Whether it is a last-minute trip or planned vacation or business travel, the Hotels App is handy to get your plans done with ease. Get all hotel information including amenities and 360-degree virtual tours beforehand to make an informed decision. The most wonderful and useful advantage is that online Booking system is amazingly low cost. Few people know this, but the travel industry is one of the most data-intensive industries in the world. Airlines, hotel chains, and online travel agencies all collect and store massive amounts of data on their customers. This data is used to help them understand customer behavior, personalize offers, and improve the customer experience. So it’s no surprise that many travel companies are now investing in mobile apps that allow customers to book hotels from their phones. These apps are not only convenient for customers, but they also help businesses

The Challenge

The challenge of this application is to promote it as  another Hotel Reservation Mobile application because there are many in the market so not only with our unique idea we cannot catch the world’s attention, but we have to build a reliable, secure application that is provide many services and people can interact via video call, chat features, sharing files and audio facility to clear their all clarification.

Objective

  • This is automated software that reduces paperwork’s and gives accurate results in less time. The System provides room booking, staff management and other necessary hotel management features. The system allows the managers to post available rooms in the system. Customers can view and book room online. Admin can approve or reject the booking. Other hotel services can also be viewed by the customers and can book them too.
  • Manage everything from a single place.
  • Easy on-boarding process.
  • Low learning curve.
  • Manage operations from check-in/ check-out
  • Reservation, booking to entire hotel-related operations.
  • Get access to important hotel records from a unified platform.
  • Exceed your guest expectations

 

iLeaf’s Process

1
Communication

We discuss to ensure that we have the exact idea of what is required.

2
Collaboration

There's regular Interaction with the client to ensure things are on track.

3
Development

Begins according to the needs of our client.

4
Result

The final output will be a perfect match for our client's requirement.

Our Solutions

In order to solve the objectives for the mobile application, our team decided to build it on native iOS and Android. We focused on design to provide a user-friendly experience to the users. To accomplish that the application must be very quick in loading and it must be very smooth to gain more traffic to the application.

Basic Infrastructure: Admin Panel

The Admin Panel forms the core technical infrastructure in a hotel booking app. It offers you complete control over data, accessibility, filters, etc. Besides, the admin panel helps to manage the list and keep records of all data.

Registration of New Users

The users are the core driving force of your application. So, new user registration is an imperial feature you should look into. The registration functionality generally comprises two modes viz. new user registration and guest mode. The guest mode without registration allows more conversion on your app.

Accommodation Details Screen

The accommodation detail screen is a basic part of any hotel development application. Most hotel booking app development companies gives priority to user convenience and build simple and easy-to-go accommodation detail screen. Some of the must-have elements of this screen are:

Social sharing button ,Add to favourite button, Photo gallery, Map, Price details, Basic information, Hotel facilities & policies, Call-to-action button, Reviews

Booking & Paying Bills

This is the stage where finally the user or customer decides to book and pay the advance payment. Therefore, the journey towards this phase should be a smooth one as per the perspective of the appealing user interface.

Give them a smooth checkout with multiple secure payment gateways like net banking, credit/debit card, PayPal, payment at the reception, etc.

Cancellation Policy

The cancellation policy makes the customers feel protected during any booking. It allows them to cancel any booking during any emergency

Push Notifications

Push notification brings back customers to use your application. They should be persuasive, engaging, and convincing. Figure out the perfect time to send push notifications to re-engage your customers. You can plan your push notifications based on the following:

Weather update

Check-in / check-out alerts

Special deals

Nearby interesting places and activities

The Result

The App contains a tutorial guide for users to know the functionality of the application. The features that are included in the final product are-:

Check-in & Check-out

Avoid queues using contactless Pre-Check-in and Express Checkout. Also, enable guest room entry through Mobile Key.

Guest-Staff Chat

Enable seamless communication for guests and staff to answer queries and requests.

Guest Preferences

Access in-depth Eat & Stay preferences to personalize in-room amenities & meals before guest arrival

Push Notifications

Inform guests about sanitization schedules and send promotional messages on spa, dining & more.

Hotel Theme Look

Showcase all services like restaurants, in-room dining, spa & activities and allow booking through guests’ mobile.

Service Booking through Guest phone

Facilitate guests to book hotel services such as spa, golf, yoga and more and create upsell and cross-sell opportunities.

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